FAQ

Are your products 100% vegan?

Absolutely! It's very important to us that no animal is harmed or their by-product used in our soaps, body butters and sugar scrubs. 

Do you do custom or wholesale orders?

Yes, at the present time with certain products. You may place wholesale/private label orders via the tab within our website. However, in the near future we will consider doing so with an array of our line. We also provide wholesale through Faire with Net60 Terms. For customization, you will be able to submit your request by clicking the contact page and we'll happily discuss pricing and options at that time.

Are your products 100% gluten and nut free?

No. We use colloidal oatmeal in some of our products and also some of our butters are naturally derived from nuts such as Butyrospermum parkii (Shea Butter).

Your products smell and look delicious. Can I eat your products?

No. It's very tempting, but we do not recommend ingesting any of our products.

Do you accept returns and give refunds?

We do offer refunds and exchanges if you're completely unsatisfied with your product. Please note that you will need to pay for shipping if you would like an exchange.

Unfortunately, we do not accept returns. If you're unsatisfied with your product, please send an email to nakedsoap@civahj.com and we'll be happy to discuss your concerns.

Disclaimer:

  ~Please carefully read the ingredients listed before purchasing. Ingredients are posted for your safety. It is your sole responsibility, to take care of your own allergic needs. Civah’J Naturals will not be held liable for allergic reactions. We urge you to please be mindful when taking care of your skin care needs. 

 ~These products have not been clinically tested or FDA approved. Our products are not intended to cure, prevent, or provide treatment for medical conditions, but rather soothe and promote supple skin. Stop use if irritation occurs.

 ~It is our #1 priority to produce and maintain a high standard of quality. If your order includes any of our customized natural products (scrubs, butter, body wash/gel), please allow 3-5 business days for processing.